The Digital Campus

The Digital Campus


Understanding your Audience

Businessman Looking up at Camera and Standing Outdoors Surrounded by a Large Group of Business PeopleAt the recent CASE Conference in Miami, Stanford’s Alumni Association shared their behavioral segmentation approach, what they call the “Relationship Model,” which allows them to communicate with their alumni in more effective and relevant ways.

The objective of the model was to identify how alumni interacted with the university and trying to understand shifts between groups and how to increase impact with relevant communication.

Instead of trying to migrate all alumni towards a higher engagement level, the point of the model is to better understand Stanford alumni and serve them better.  Continue Reading →


Is Your President on Social Media?

Follow the leader book“Once upon a time, college and university presidents distrusted social media. But no more”, this is what I read on the back of the book that just arrived in our office.

#FollowtheLeader, a mStoner publication, is about social media lessons from Higher Ed leaders, a topic that has always intrigued our Digital Campus team. Continue Reading →


5 Key Factors to a Successful Social Media Campaign

fordham 4 me tumblrWe all dream of hitting the jackpot with a social media campaign that goes viral. While it’s good to dream and aim for the sky, the reality is that any campaign can be successful just by following some simple guidelines.

During our most recent webinar, Patrick Powers of MStoner Inc., shared the fundamentals of a campaign undertaken by Fordham University in New York City, called #Fordham4Me.

Launched during the Spring of 2014, the campaign will run until the first day of school this coming Fall. So although the complete results are yet to be seen, there’s much to learn from how Fordham University planned and set up their campaign. Continue Reading →


8 Creative Ways US Universities Use Social Media

I recently wrote a short version of this blog post for swissnex San Francisco’s blog nextrends. If you are interested in reading more about each example with more details than you can think of, than just keep reading. And if you only have five minutes, feel free to move right over to nextrends and read the short cap with a slideshow!

If you hold a university degree, chances are your alma mater didn’t have a Facebook page or Twitter account when you were enrolled. They do now. But before you start to feel old, let me remind you that the Facebook “Like” button just turned four and that Facebook only launched pages for universities in late 2007. Continue Reading →


Learn, listen and engage!

The folks at Marketing Cloud (Radian6) put together a pretty useful webinar, in which the social media teams at Full Sail University in Orlando, Florida and Brock University in Canada shared their best practices and how they are using Radian6 to reach their objectives.

Key takeaways include:

  • LinkedIn is the best tool for alumni scouting and research.
  • Be aware of best practices outside of your industry. For example, retailers are usually early adopters and innovators and thus good to keep an eye on.
  • Respond and communicate also during non-business hours.
  • Tailor content to each channel and audience. It’s fine to use the same content, but customize the appearance.
  • Be human, which means: don’t auto-post, establish a voice/tone and stick to it, try to engage in the conversations about you, and don’t be afraid to use humor.

Watch the full webinar:


Social Media at Dodis: Small Team, Big Impact

It is time for another spotlight on some of Switzerland’s social media champions in universities and research. This time I had the pleasure of taking a closer look at Dodis, a research project that maintains a database of Swiss diplomatic documents and publishes books with a relevant selection of these documents. Researchers Christiane Sibille and Ursina Bentele, as well as Dodis director Sacha Zala, kindly answered all my questions about their social media presence.

Continue Reading →


Meet Roger Stupf, Head of Web & Information Management at the University of Zurich

This blog post is part of a series of posts highlighting social media champions in Switzerland. We’ve previously portrayed Katja Wenk, Web and Social Media Officer at the University of St. Gallen and Yan Luong, Social Media Manager at Radio Télévision Suisse (RTS). This time we have the pleasure to introduce you to Roger Stupf and his team at the University of Zurich (UZH), who manages the university’s social media presence during a one-year pilot project.

Roger Stupf, Head of Web & Information Management, in front of the University of Zurich

Continue Reading →


Building our Community: One Meeting at a Time

As we all know, communicating online is a fantastic way to keep in touch but no technology will ever replace meeting face to face. On May 16, we met in Zurich to exchange information, challenges, and ideas with other program participants. It was an intense but very productive day, and the perfect opportunity to say hi to familiar faces but also many new ones.

We thank everyone who made the trek out to Zurich and to SWISS for hosting us. In the interest of all program participants, we wanted to share some of the highlights of the meeting as well as the presentations shared that day.

Highlights

Panel discussion with Berner Fachhochschule, EPFL, and University of St.Gallen. I envisioned this panel as a simple discussion, if not a conversation amongst friends, about what works and does not work at each of these schools. I purposely selected three schools that were different in size, budgets, focus, and location to show examples that participants could relate to. The three panelists shared their impressions and even personal experience about managing social media at their institutions. The resulting conclusion: there is not ONE way to implement and run social media. As Andrea Schweizer from BFH advised: “Just do it”.

Upon reflection, I realized that holding such a panel would have been impossible 12 months ago when we first met in Bern, Switzerland. This shows that our community has evolved and matured, seeing each other more as collaborators rather than competitors. Thanks to Andrea Schweizer (BFH), Markus Zinsmaier (HSG), and Michael Mitchell (EPFL) for being so open and generous with their experience.

A video of the panel below. The recording starts 5minutes into the discussion but still captures most of the exchange.

Social Media @ SWISS Air Lines. Christian Lüdi, Chief Learning Officer for SWISS Air Lines, shared his experience managing social media for the airline. What mostly resonated with us was how intense the listening component is. There’s a phrase that still echoes in my head: “Respond to your true fans not slobs.” So often we hear that we need to respond and acknowledge every single comment. However, Christian showed through SWISS’s experience handling the transition to a new logo, that as in the offline world, a lot of people just complain for the sake of it and given the known constraints of time it is imperative that the true fans are not neglected. Responses to difficult people often take a long time to be crafted. Make sure they count. For more, see his presentation below:

XING for Universities. We were really pleased to have Robert Beer, XING’s Country Manager for Switzerland and Austria, present the network and all of its possibilities. We learned a couple of new things. For example, XING is the primary business network for 4 out of 5 Swiss professionals. Check out Slide 17 for an interesting infographic on how XING can generate value for students and how universities can benefit from it.

Concurrent sessions. We held three concurrent sessions in the morning and repeated two of them in the afternoon. The idea was to allow participants to benefit from as many sessions as possible. The sessions focused on the core issues of making the case for social media, monitoring and reporting, as well as content strategy. Find below the presentations for the three sessions. We thank our speakers Kelly Hungerford from Paperli, Ferdinand Kobelt and David Schaefer from SOMEXCLOUD, and Mike Schwede for sharing their knowledge and expertise with us.
1. Making the case for social media in your institution

2. Monitoring and Reporting

3. Content Strategy with Paper.li

Google Switzerland. Last but not least, Michel Benard from Google CH told us briefly how Google works with universities in Switzerland. Did you know that Google Switzerland is the largest engineering office that Google has outside of the U.S.? It has more than 700 employees from over 70 countries. As most tech companies today, Google is keen on finding the best talents and is very active in Switzerland finding and recruiting graduates from top technical universities. Details about research and scholarships opportunities in the presentation below.

In the next few weeks, look out for posts with more information about the meeting, including your feedback, and what’s next with the program.


Top social media stories of the week

Reading and sharing news is a big part of my daily job (thanks Google Reader!) Since I spend so much time keeping up with news and top trends in social media, I thought I may as well share a selected few that could be useful to you all.  Below find the stories that made my top news list this week:

Hope you enjoyed the list. Let me know below what you would like to see more of.

 

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Webinar: Social Media at IMD

Claudio Crivelli and Anne Miserez will be sharing with us the work they do for IMD on Wednesday, September 14 . Claudio is Marketing Manager and Anne Miserez is an Advertising Specialist at IMD. Follow Claudio and Anne on Twitter.

Since 2006 IMD has been experimenting with social media initiatives for the executive education world.

In this seminar you will:

  • Discover IMD and how social media is managed internally
  • Learn about the different social media initiatives, what worked what didn’t work
  • Have an introduction on the different types of social media strategies

Please feel to share your thoughts through Twitter and use the hashtag: #imd-smn. We look forward to the talking to you all.

Anne & Claudio